bg349's Privacy Policy — Our Commitment to Protecting Your Information

bg349 is a trusted online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to bg349's website, mobile version, and all related services.

The purpose of this policy is to clearly inform you about what types of information we collect, how we use it, who we may share it with, and what steps we take to protect it. By using our services, you are considered to have agreed to the terms of this policy.

This policy applies only to individuals aged 21 or older. We do not knowingly collect information from any minor. If you believe we hold information about a minor, please contact us.

bg349 collects various types of information to operate its services properly and improve the user experience. The information collected falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide when registering, making transactions, or getting in touch with us:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, or Rocket account numbers; bank account details
• User preferences and communication history

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Gaming and betting activity (bet amounts, game types, results)
• Information collected via cookies and similar tracking technologies
• Location data (only if permission is granted by your device)

bg349 uses collected information for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing financial transactions — deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Providing customer support and resolving issues
• Improving platform performance and security
• Creating a personalised gaming experience

3.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activity
• Fulfilling applicable legal obligations
• Monitoring user behaviour to ensure responsible gaming
• Ensuring account security

3.3 Communications

• Sending important account-related notifications
• Sending relevant promotional information (only with your consent)
• Keeping you informed about platform updates and changes

bg349 does not sell your personal information to third parties. However, information may be shared in a limited way in certain circumstances:

4.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing, cybersecurity, and technical support. These providers are bound to act according to our instructions and may not use your information for any other purpose.

4.2 Legal Obligations

If disclosure of information is required by a court order, government directive, or applicable law, bg349 will comply with that obligation. In such cases, we will try to notify you in advance wherever possible, unless prohibited by law.

4.3 Business Transfers

In the event of a business merger or sale of assets, user information may be transferred. In that case, the new operator will be committed to maintaining standards consistent with this privacy policy.

bg349 has adopted industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information is encrypted using the Advanced Encryption Standard (AES).
• Access Controls: Only authorised staff are granted limited access to the information they need.
• Regular Audits: Our systems undergo regular security testing.
• Firewall & IPS: Modern firewalls and intrusion prevention systems are used to defend against cyberattacks.
• Two-Factor Authentication: Two-factor authentication is available for account login.

However, no transmission of information over the internet is completely secure. We take every reasonable step to ensure protection, but cannot guarantee absolute security. For your part, please keep your account password confidential and sign out after logging in on an unfamiliar device.

bg349's website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve website functionality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect usage statistics to help improve the service.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit some features of the platform.

bg349 retains your personal information for as long as:

• Your account is active or needed for use of the service
• Required to meet legal obligations (financial transaction records are generally kept for up to 5 years)
• Relevant for resolving disputes or legal claims

After a request to close your account, we may retain certain information for a limited period, primarily to prevent fraud, meet legal compliance requirements, and protect our legitimate business interests. Once that period ends, the information is securely deleted or anonymised.

As a user of bg349's platform, you have the following rights regarding your own personal information:

8.1 Right of Access

You have the right to know what information we hold about you and how it is being used.

8.2 Right to Rectification

You have the right to request corrections if your information is incomplete or inaccurate.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, we may be obligated to retain some information for legal or regulatory reasons.

8.4 Right to Restrict Processing

In specific circumstances, you have the right to request that processing of your information be restricted.

8.5 Marketing Opt-Out

You have the right to opt out of promotional communications at any time. This can be done via account settings or by emailing [email protected].

To exercise these rights or for any questions, contact us at [email protected]. We will try to respond to all valid requests as promptly as possible.

bg349 handles transactions via bKash, Nagad, Rocket, and bank transfer. Payment information is handled with the highest level of protection:

• Payment processing is completed in a secure environment
• Full payment account numbers or bank details are not stored on our servers
• Transaction records are stored in encrypted form
• Fraud detection systems are active at all times

We will never ask for your payment PIN, password, or OTP via email, SMS, or phone. Any such request should be treated as potentially fraudulent.

Some of bg349's service providers may process data on servers located outside Bangladesh. Any such international transfer is conducted while maintaining the protection standards set out in this privacy policy and in accordance with applicable law.

We enter into data protection agreements with third parties that transfer data, ensuring they are bound to handle information according to our standards.

bg349's services are strictly for individuals aged 21 or older. We do not knowingly collect any personal information from minors. We have age verification measures in place at the time of registration.

If a minor has accidentally registered on our platform and you become aware of this, please contact [email protected] immediately. We will delete the relevant account and information as quickly as possible.

bg349 may update this privacy policy from time to time. The policy may be revised due to changes in services, legal requirements, or other reasons.

For any significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The date of the policy's most recent update is noted at the top of this page. If you need a previous version, please contact [email protected].